We will only accept complaints from the lead name of a booking. Each member of our family of 4 has one medium rolling suit case and one carry on backpack. However, luggage must remain within a reasonable limit. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. The cruise line recommends limiting the luggage to a reasonable amount, which many experienced cruisers consider two pieces of luggage. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. We reserve the right to correct errors in both advertised and confirmed prices. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. Luggage question due to airlines wt restrictions . Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. 1.7 How do I obtain the lowest price per person? If the crew thinks your luggage is too heavy and over the reasonable limit it, will be refused at the embarking point. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Maximum 1 bag of each type per passenger. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? Checked baggage costs around $40 each way with Spirit when paid during booking. Luggage Valet is a service offered to help make your return travels as carefree as your cruise. Celebrity Cruises introduces DineAware. I understand there could be up to 4 "formal" nights on our cruise, guessing they will be on the only 4 sea days on the trip. These bottles have to be unopened and are subjected to a corkage fee. . I will ask my agent of course but just want to check here too for real life experience. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Connecting UK domestic flights are also available from a selection of regional airports. These fees are detailed in section 1.11. FORBIDDEN ITEMS. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. We will do so as soon as we become aware of the error. This must be checked luggage. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. If flights are involved, then the airline' luggage policy will apply. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). The contract between us is governed by English law. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. Olife choice amenity must possess a cruise on cruises is an alcoholic beverages Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. TV Films. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. Access Travelustaad.com and you will see the user interface available for flight booking. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Maximum luggage allowance per guest: 90kg per guest, except for Celebrity Xpedition Class. Great ship and we enjoyed most ports. There is an exception for Celebrity Xpedition Class (I don't know what that is). 5.10 What about circumstances which are outside of your control? Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Cruise lines aren't very strict about how much luggage you can bring, however they do have some suggestions and guidelines. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. When you pay you will be supplied with an ATOL Certificate. Celebrity Cruises The maximum total weight per guest is 90kg, apart from the Xpedition class ships in the Galapagos. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A. 12 hours on a 14 night holiday. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Posted July 20, 2011. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Please also see section 1.3 above. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Carry-on luggage: a small bag or suitcase you can carry yourself to the cabin. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. Furthermore, according to the Celebrity Cruises alcohol policy, every liquor or wine bottle bought on an excursion point will be seized and returned at the end of the journey. Each ship offers contemporary and elegant public areas featuring high-end artwork, sophisticated modern dcor, spacious staterooms and innovative suites. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. Regrettably, flight delays do occasionally occur. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. These policies are subject to change without notice and without liability to Celebrity Cruises. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Delayed or damaged during my cruise their own arrangements will need to contact their travel for... Available for flight booking or suitcase you can carry yourself to the cabin innovative suites What about circumstances which outside... 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